Please note that rushed items (shirts, etc) may use material on hand. If there is a specific wood you’re wanting please feel free to make a request. The item you receive will be similar to the sample photo but not exactly like it. When purchasing from Polkadot Ladybugs please keep in mind that these are all custom, handmade items and no two items will be the same. *Please note* If something occurs and processing is going to take longer than expected you will be notified. Please note, first class packages are not insured! We are not responsible for stolen packages off of steps, porches, etc. Once the package status shows "Delivered" we have no recourse. If the package is damaged, it is the buyer's responsibility to bring the package to the Post Office and collect on the insurance, not the seller's. If Priority mail or express is chosen, each package has a $50.00 insurance value on it. Shipping time is generally 2 to 7 business days, unless upgraded to priority mail which is 1 to 3 business days. We now ship all packages First Class Mail, unless noted otherwise or an upgrade is purchased. We take the weekends off just like most of you. Although, most often if all the materials needed are in stock it may only take 2-3 business days before your item is shipped. Sometimes (especially during the holidays) it COULD be 15 business days. The processing time starts the day AFTER you purchase. Processing times are usually 5 to 10 business days. ++++ Cancellations: All canceled orders are subject to a $5 transaction fee!+++ ++Please note their are no refunds for shipping and rush processing.++ If your item has been personalized and you'd like a different size you'll need to purchase all over again. This does not apply to any PERSONALIZED items since it is highly unlikely we'll be able to resale those items. You will not be charged for the cost of the new garment. You'll need to ship the garment back to us. It must be in the exact condition it was shipped to you. If you've ordered a garment and are wanting to exchange for a different size the garment cannot have been worn or washed. To be eligible for a return and replacement you must contact the Polkadot Ladybugs shop within 3 days of receiving your item. Returns will not apply to items if you’re returning the item because you’ve changed your mind about the color, you’ve found a similar item cheaper somewhere else, etc. You will be responsible for the cost to ship the original item back to us and we will be responsible for the cost to ship the final item to you. If there is something wrong with your item that is our fault (wrong paint color, misspelled word, wrong size, etc.) we will gladly correct the error and ship a replacement out once we’ve received the original item in the mail from you. Since the products that we sell are custom made we don’t issue refunds but we do however accept returns and issue replacements. Did you know this is our second Etsy shop? Feel free to check out our original shop, Polkadot Printables and our reviews at to get a sense of who we are professionally before purchasing. Larger sizes may be done with a cotton poly blend. This will be done on a 100% cotton shirt. Please message me before purchasing for group orders!! Rush orders can be arranged upon request. Although, if all the materials needed are in stock it may only take 2-3 business days. Sometimes (especially during the holidays) it will be 15 business days. If you like our items but don’t see exactly what you’re looking for we would love to work with you to create a custom item that you’re sure to love! :) **IF YOU'D LIKE A DIFFERENT COLOR COMBINATION PLEASE LET US KNOW IN THE "MESSAGE TO SELLER" BOX AT CHECKOUT**
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